Overview

This document has been created by its Author with the vast experience on ITIL's previous versions. She has a background of 20 years as an IT specialist worked in the finance, IT and manufacturing industry. After this hands-on experience she shifted to the IT Service Management consultancy area where she is active for approximately 20 years. Her consulting assignments covered most of the ITIL and COBIT processes based on assessing, auditing, designing and training. Because of her field experience , it made her easier to understand the issues of the IT Organizations and the possible improvement ways. She is holding a number of certifications (e.g. ITIL Service Manager, ITIL Expert, COBIT, ITIL Intermediate Lifecycle Certificates, CISA, ISO20000 Auditor and Consultancy certifications). She is a certified trainer for various level ITIL trainings. She has conducted more than 400 ITIL training sessions. She is currently moving forward with ITIL 4 certifications. She was recently nominated for accredited trainer for ITIL 4 Foundation. ITIL 4 is the brand new edition of ITIL. People who are willing to take the official exam might need a lot of sample questions so that they are mostly sure of succeed in the original exam. Processpark is the Accredited Training Organization (ATO), accredited by Peoplecert.

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