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OverviewCommunication Skills for Pharmacists: Building Relationships, Improving Patient Care, third edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high quality care. Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes. To improve medication use and patient outcomes, pharmacists need skill in building these relationships. Key Features: 15 chapters from the second edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients accept the behavior changes needed to manage their illness. A new chapter on communicating about sensitive medical issues (e.g., depression, erectile dysfunction) and a second new chapter on communicating with patients who have literacy limitations. A detailed patient counseling checklist to help pharmacists with the timing and organization of the information they provide to patients and the information they receive from patients. Dozens of examples of good and bad pharmacist–patient and pharmacist– physician dialogues. Questions for reflection at the end of each chapter. Full Product DetailsAuthor: Bruce A BergerPublisher: American Pharmacists Association Imprint: American Pharmacists Association Edition: Third Edition Dimensions: Width: 15.20cm , Height: 1.80cm , Length: 22.60cm Weight: 0.363kg ISBN: 9781582121321ISBN 10: 158212132 Pages: 240 Publication Date: 31 January 2009 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsIntroduction. 1. Caring, Covenants, Codes, and Commitment 2. Developing the Relationship 3. Choosing to See Patients as People 4. Listening and Empathic Responding 5. Patient Counseling 6. Managing the Angry Patient 7. Assertiveness 8. Conflict Management 9. Helping Patients with Change 10. Interacting with Physicians 11. Supportive Communication 12. Choosing an Appropriate Response 13. Persuasive Communication 14. Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship 15. Cultural Competence 16. Communicating about Sensitive Issues 17. Communicating with Patients Who Have Literacy Limitations IndexReviewsAuthor InformationBruce A. Berger, PhD, BPharm, Professor and Head of Pharmacy Care Systems, Harrison School of Pharmacy, Auburn University, Auburn University, Alabama. Tab Content 6Author Website:Countries AvailableAll regions |
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