Overview

This text will guide you to a more effective relationship with patients and colleagues by exploring three inter-related elements of communication (internal, external and instrumental), which start from the inside out. You'll begin with a thorough analysis of your internal communication, which includes self talk related to personal esteem, resilience, and outlook. Next, you'll explore how to build effective and satisfying alliances with others (your external communication), which includes the development of skills related to negotiation, social awareness and emotional intelligence. Finally, you will be guided to develop your instrumental communication, which includes skills related to effective teaching, advocacy and leadership.

Full Product Details

Author:   Mueller ,  Karen Mueller
Publisher:   F.A. Davis Company
Imprint:   F.A. Davis Company
Dimensions:   Width: 20.10cm , Height: 2.30cm , Length: 25.10cm
Weight:   0.748kg
ISBN:  

9780803618770

ISBN 10:   0803618778
Pages:   480
Publication Date:   30 January 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

I . The Foundations of Engaged Professionalism and Effective Communication Communication Revisited Engaged Professionalism: The Benchmark of Effective Communication YOU on a Mission: Charting Your Course of Engaged Professionalism II. Internal Communication The Voice Within Mindfulness: An Attentional Approach to Engaged Professionalism Emotional Intelligence: Self-Science for Effective Communication III. External Communication >External Communication and Social Awareness The Application of Socially Skilled External Communication: Building Effective Alliances Effective Communication Through the Generations Communication for Empowering Therapeutic Alliances IV. Instrumental Communication Managing Conflict through Assertiveness and Negotiation: Instrumental Communication for Facilitating Consensus Instructional Communication for Transformative Teaching Appendix

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