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OverviewPharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients’ health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication & Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that arise in pharmacy settings. This book helps pharmacy technicians develop professional skills that are critical to the efficient operation of the pharmacy. Key Features: Practical information is presented in a clear, reader-friendly format. Activities and real-world examples reinforce concepts. Includes discussion of key pharmacy issues and suggested readings. Full Product DetailsAuthor: Jody Jacobson WedretPublisher: American Pharmacists Association Imprint: American Pharmacists Association Dimensions: Width: 15.20cm , Height: 1.40cm , Length: 22.60cm Weight: 0.358kg ISBN: 9781582121031ISBN 10: 1582121036 Pages: 204 Publication Date: 28 February 2009 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsChapter 1. Introduction Chapter 2. Communication Skills Chapter 3. Customer Service Chapter 4. Working with Diverse Patient Populations Chapter 5. Professionalism and Ethics in the Workplace Chapter 6. Understanding and Applying HIPAA Chapter 7. Role of the Technician in Different Practice Settings Chapter 8. Third Party Issues Chapter 9. Maintaining Medication and Inventory Control Systems Chapter 10. Workflow Management Chapter 11. Staff Management Chapter 12. Team Building, Coaching, and Mentoring Chapter 13. Selected Issues Affecting Pharmacy Practice Bibliography IndexReviewsAuthor InformationJody Jacobson Wedret, BPharm, FASHP, is Senior Pharmacist, University of California, Irvine Medical Center, and Associate Clinical Professor, University of California, Irvine School of Medicine. She has been an instructor for more than 10 years in the pharmacy technology program at Santa Ana College in Santa Ana, California. She was a consulting editor of Building a Successful Collaborative Pharmacy Practice: Guidelines and Tools, which APhA published in 2004. Tab Content 6Author Website:Countries AvailableAll regions |
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