Overview

Supercharge your organization's capacity for innovation The greatest untapped asset in an enterprise today is the ingenuity of its people. Dive into a future of work where technology empowers everyone to be a creator and builder with All Hands on Tech: The Citizen Revolution in Business Technology. This pivotal book offers a comprehensive look into the role of citizen developers—business domain experts who are driving IT-enabled innovation using technology previously reserved for professional technologists. Through case studies of citizens and citizen-enabled enterprises, the authors demonstrate how emerging technology bestows unprecedented power on these individuals and unprecedented value on the organizations that channel their efforts. They outline a transformative approach to citizen development that not only enhances companies' innovative capacity via the empowerment of domain experts, but also minimizes risk and liberates IT departments to pursue more strategic initiatives. All Hands on Tech describes a revolution in work—powered by technology becoming more human and humans becoming more comfortable with technology. This convergence provides a clear pathway for enterprises to leverage the on-the-ground experience and insight of all employees. The authors provide diverse examples of companies that have aligned the work of their citizen developers with wider organizational goals across citizen data science, automation, and development projects. These examples demonstrate why and how to commit to the citizen revolution in your organization. In the book, you'll: Discover the untapped potential of citizen developers to revolutionize business operations with technology democratization Find a practical framework for integrating citizen development into a broader corporate digital and data strategy, while controlling risk Explore a forward-thinking approach to redefining the roles of all hands in an enterprise, empowering them to turn ideas into applications, automations, and analytical/AI models For business leaders, executives, managers, and IT professionals looking to harness the full potential of their front-line employees and redefine the landscape of IT work, All Hands on Tech is a must-have resource. For business domain specialists and those eager to turn ideas into action, the citizen revolution democratizes information technology and empowers you to lead your organization towards a more innovative and efficient future. For subject matter experts, domain specialists, and those eager to put their ideas to work while also future-proofing their careers with invaluable skills, the citizen revolution ushers in an entirely new way of working.

Full Product Details

Author:   Thomas H. Davenport (Babson College, MA, USA) ,  Ian Barkin ,  Chase Davenport
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 16.00cm , Height: 2.50cm , Length: 23.10cm
Weight:   0.499kg
ISBN:  

9781394245901

ISBN 10:   1394245904
Pages:   304
Publication Date:   17 October 2024
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Preface xv Introduction xxvii Part 1 Background, History, and Context 1 Chapter 1 Why Citizen Development Is Inevitable 3 What Are Citizens? 4 Why Is Citizen Development Growing? 6 The Front Lines of Digitalization 9 Monarchy, Federalism, or Anarchy? 12 Like Seemingly Everything Else, Citizen Development Is Social 14 Making Citizen Development Safe and Effective 16 Generative AI and the Future of Citizen Development 18 Chapter 2 A History of Citizen-Led Innovation 21 Outsiders and Insiders in Business Improvement 21 The Open Innovation/Crowdsourcing Movement 23 Open Source in Software 25 The Maker Movement 26 The Growth of Citizen Science—Starting with Ornithology 28 A Slow but Pronounced Shift 30 Chapter 3 The Citizen Journey 33 Diverse Journeys 33 Initial Capabilities 34 Automation Comes Next 36 The Journey to More Sophisticated Analytics 36 The Citizen’s Career in a Large Organization—for a While 37 Citizen Data Science in an Organization That Welcomes Them 40 A More Dramatic Career Transformation 41 The Citizen as Rogue Agent 43 The Citizen as Entrepreneur 44 A Citizen Data Science Startup 46 Part 2 Calling All Hands 49 Chapter 4 Citizen Development Using Low-Code/ No-Code Tools 51 How Did We Get Here? 53 It’s Not Just Citizens 53 What Can an Organization Do with Low-Code/ No-Code? 54 Citizen/Professional Collaboration and Fusion Teams 56 Generative AI as a No-Code Solution 58 How to Succeed with Low-Code/No-Code 59 Management Challenges with Low-Code/No-Code 60 Chapter 5 Citizen Automation 63 Citizen Automator 64 Types of Work Well-Suited to Automation 64 Integrating Between Systems as Human APIs 65 Performing a Series of Tasks: Workflow 67 Making Decisions Based on Defined Rules 68 The Offices Where Automation Plays 69 Back Office 69 Front Office 69 Middle Office 70 The Origin Story of Broad Automation Adoption 70 Who Is a Citizen Automator? 72 Where Does Citizen Automation Belong? 73 What Is the Upside of Citizen Automation? 74 Idea/Execution Overlap 74 Prototyping the Future State 75 Increased Speed 76 Employee Experience and Loyalty 77 Fostering Cross-Departmental Innovation 77 What Can Go Wrong? 78 Overhyped and Under-Delivered 78 Paving Cow Paths 78 Technical Debt 79 The Future of Citizen Automation 80 Chapter 6 Citizen Data Science 81 Citizen Data Analysis 82 True Citizen Data Science 85 What Is the Upside of True Citizen Data Science? 87 What Kinds of People Become Citizen Data Scientists? 88 What Can Go Wrong? 90 What Kinds of Problems Should Citizen Data Scientists Take On? 92 Citizen Data Science for Generative AI 93 Citizen Data Science and Data Flow Automation 95 How Can Citizen Data Scientists Work in Data Science Teams? 96 How Will the Citizen Data Scientist Role Evolve Over Time? 98 Chapter 7 The Skills and Personality of Citizens 101 Workers of the Future, in the Future of Work 101 Personality Traits of a Citizen Developer 103 Passion 103 Curiosity and Willingness to Learn 104 Perseverance and Grit 105 Creativity and Innovation 106 Mindset 107 Entrepreneurial Mindset 107 Computational Mindset 108 Hybrid Mindset 109 Skills of the Future 109 Skills of Citizen Developers 110 Domain-Specific Skills 111 Literacies 112 Data Literacy 112 Analytics Literacy 113 Digital Literacy 115 Technical Skills 116 Human Relationship Skills 119 Communication and Collaboration Skills 120 Political Skills 121 The Final Tally 121 Chapter 8 The Citizen Champion: With and Without Air Cover 123 Shell: High Air Cover 124 Dentsu and Tinuiti: Air Cover, but Citizen Focus When Ready 125 Arcadis: Growing Air Cover Over Time 126 Quiet Growth in Citizen Development at Amtrak 128 Lessons from Citizen Development Champions 130 The Long-Term Fate of Citizen Development Champions 132 Part 3 Getting to Work 133 Chapter 9 The Citizen Tech Landscape 135 Information Technology Is Important—Duh! 136 What Makes a Tool Citizen-Ready? 136 The Evolution of Programming Languages 137 Current Citizen Tools and Platform Landscape 138 Low-Code/No-Code Application Platforms for Citizen Development 138 Citizen Automation Technologies 139 Robotic Process Automation for Execution 141 IDP: Helping RPA See 142 Other Tools in the Automation Stack 143 Citizen Data Science Technologies 143 New Developments for Citizens in Business Intelligence 145 The Generative AI Era of Citizen Development 147 Chapter 10 Benefits of Citizen Development 151 Targeting and Scaling Improvement Benefits 152 Innovation and Experimentation Benefits 155 Chapter 11 The Organizational Response to Citizen Technology 161 The Two Stereotypical Positions 161 Beyond the IT Resistance Stereotype 163 An Emerging Third Party 165 “Governance” of Citizen Technologies 167 Citizen Technology in Highly Regulated Businesses 170 Putting It All Together: Balancing Risk and Reward 172 Part 4 Setting Sail 175 Chapter 12 Preparing to Set Sail 177 Maturity Models 178 Citizen Development Maturity Model 178 Stage 0: Random Acts of Citizenry 179 Stage 1: Awareness 179 Stage 2: Acceptance and Focused Exploration 180 Stage 3: Formal Adoption 180 Stage 4: Industrialization 181 Stage 5: Absorption 181 Cast of Characters 182 Leading Roles 182 Citizen Developers 183 Citizen Automators 183 Citizen Data Scientists 184 A Citizen by Any Other Name 184 Supporting Roles 184 Citizen Champion 184 Citizen Coach 184 Citizen Librarian 184 Stakeholders 185 The 4G Approach to Citizen-Readiness 186 Chapter 13 Genesis 187 Genesis Fork 1: Submit or Just Commit 187 Submit, Then Commit 188 Commit 189 Fork 2: Create or Orchestrate 190 Create Your Citizenry 191 Orchestrate Your Citizenry 192 Fork 3: Revolution or Evolution 193 Revolution 193 Evolution 194 Starting Strong with the Fundamentals 195 Benefits 195 Talent 197 Key Performance Indicators 197 Chapter 14 Governance 201 Fork 4: Tolerate Risk or Avoid Risk 202 Risk Tolerance 202 Risk Avoidance 203 Fork 5: Bottom Up vs. Top Down 204 Top-Down Governance 204 Bottom-Up Governance 205 Fork 6: Centralize or Federate 206 Centralized Governance 207 Federated Governance 207 Enabling a Successful Voyage 209 Risks 209 Organizational Structure 211 Governance Models 212 Chapter 15 Guidance 215 Fork 7: Solo or in Teams 215 Go Alone 215 Go Together 216 Fork 8: Direct or Explore 217 Direct Instruction 218 Project-Based Learning 219 Nurturing the Crew 220 Training 220 Levels of Citizen Certification 221 Citizen Lite 224 Community Building 224 Ideation and Creativity 224 Chapter 16 Guardrails 227 Fork 9: Stewards or Shields 228 Stewards 228 Shields 229 Facilitating Best Behaviors 230 Human Guardrails 230 Automated Guardrails 231 Financial Guardrails 231 Chapter 17 The Future of Citizen Development 235 Citizen Development: Too Pervasive to Have a Name? 236 The Future of the IT Function and IT People 237 Coaching and Assessing, Not Developing 238 Ultimate Fusion 239 Broader Tech and Data Leadership 240 The Role of AI 241 Appendix A Citizen-Ready Checklist 245 Preparing to Set Sail 245 Genesis 246 Governance 247 Guidance 248 Guardrails 250 Appendix B Citizen Development Challenges Organizations Are Likely to Face 253 Appendix C Additional Resources 255 Acknowledgments 257 About the Authors 259 Index 261

Reviews

Author Information

THOMAS H. DAVENPORT is Distinguished Professor at Babson College, the Bodily Centennial Professor of Analytics at the UVA Darden School of Business, a Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte. He’s authored or co-authored 24 books, including Process Innovation, Working Knowledge, Competing on Analytics, and All In on AI. IAN BARKIN is a co-founder of 2B Ventures, an investment and advisory firm, and a serial entrepreneur in RPA and AI. He has an extensive background in BPO and digital operations. He co-authored the book Intelligent Automation and has multiple LinkedIn Learning courses on technology and business. CHASE DAVENPORT is focused on the intersection of artificial intelligence and climate change. After many years as an AI researcher at Accenture, Chase founded the Ocean Beach Institute to bring intelligent technology to coastal climate issues.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions