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9781009094030

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'The book focuses on a critical area of challenge in American higher education – the effectiveness of university service systems, and the relationship between systems and the levels of academic success and student well-being. University leaders, scholars, and policymakers will find it helpful as we navigate the post-pandemic world in higher education.' Freeman Hrabowski, III, President of the University of Maryland, Baltimore County 'Based on his exemplary university experience transforming administrative functions vital to student success, Scott Bass provides a timely blueprint on how to create a more student-centered university. With data and examples, he presents a sobering yet optimistic analysis of how and why we need to better support our students.' Lisa M. Lynch, former Provost and Interim President, Brandeis University 'Scott Bass' new book argues that American colleges and universities need to fundamentally rethink the way they interact with their students. Drawing on a comprehensive review of research on the student experience supplemented by insights gained from his work as Provost of American University, Bass provides a holistic conception of what a student-centered university should look like.' Richard M. Freeland, past President of Northeastern University and former Commissioner of Higher Education of Massachusetts 'Scott Bass reminds us that student well-being is at the heart of the academic mission, and that our administrative structures and processes must align with this goal. Academic leaders at every level should pay attention.' Geoffrey Cox, Senior Associate Dean for Finance and Administration, Graduate School of Education, Stanford University

'The book focuses on a critical area of challenge in American higher education - the effectiveness of university service systems, and the relationship between systems and the levels of academic success and student well-being. University leaders, scholars, and policymakers will find it helpful as we navigate the post-pandemic world in higher education.' Freeman Hrabowski, III, President of the University of Maryland, Baltimore County 'Based on his exemplary university experience transforming administrative functions vital to student success, Scott Bass provides a timely blueprint on how to create a more student-centered university. With data and examples, he presents a sobering yet optimistic analysis of how and why we need to better support our students.' Lisa M. Lynch, former Provost and Interim President, Brandeis University 'Scott Bass' new book argues that American colleges and universities need to fundamentally rethink the way they interact with their students. Drawing on a comprehensive review of research on the student experience supplemented by insights gained from his work as Provost of American University, Bass provides a holistic conception of what a student-centered university should look like.' Richard M. Freeland, past President of Northeastern University and former Commissioner of Higher Education of Massachusetts 'Scott Bass reminds us that student well-being is at the heart of the academic mission, and that our administrative structures and processes must align with this goal. Academic leaders at every level should pay attention.' Geoffrey Cox, Senior Associate Dean for Finance and Administration, Graduate School of Education, Stanford University

'Scott Bass reminds us that student well-being is at the heart of the academic mission, and that our administrative structures and processes must align with this goal. Academic leaders at every level should pay attention.' Geoffrey Cox, Senior Associate Dean for Finance and Administration, Graduate School of Education, Stanford 'Scott Bass's new book argues that American colleges and universities need to fundamentally rethink the way they interact with their students. Drawing on a comprehensive review of research on the student experience supplemented by insights gained from his work as Provost of American University, Bass provides a holistic conception of what a student-centered university should look like.' Richard M. Freeland, past President of Northeastern University and former Commissioner of Higher Education of Massachusetts 'The book focuses on a critical area of challenge in American higher education - the effectiveness of university service systems and the relationship between systems and the levels of academic success and student wellbeing. University leaders, scholars, and policymakers will find it helpful as we navigate the post-pandemic world in higher education.' Freeman Hrabowski, III, President of the University of Maryland, Baltimore County 'Based on his exemplary university experience transforming administrative functions vital to student success, Scott Bass provides a timely blueprint on how to create a more student-centered university. With data and examples, he presents a sobering yet optimistic analysis of how and why we need to better support our students.' Lisa M. Lynch, former Provost and Interim President, Brandeis University

Author Information

Scott A. Bass is Professor, Provost Emeritus, and Director of the Center for University Excellence at American University.

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