Overview

Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

Full Product Details

Author:   American Water Works Association
Publisher:   American Water Works Association,US
Imprint:   American Water Works Association,US
Dimensions:   Width: 27.90cm , Height: 1.70cm , Length: 21.60cm
Weight:   0.835kg
ISBN:  

9781647171056

ISBN 10:   1647171059
Pages:   258
Publication Date:   30 March 2023
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Temporarily unavailable  
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.

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